One can reformat the hard disk with the Erase option available in the WD Unlock Tool. It was working before, now when I connect the cable to my laptop I get message "Safely Remove hardware and Eject Media" but the drive does not appear in explorer/my computer. If anyone figures this out please share! No, my Passport HAS been encrypted in the past. I’ve searched Google a couple times about WD Unlocker and there’s just not that much out there. I am having the exact same issue and would like to access my files!! External Drives for Mac. Apple Footer. Windows 10 Pro x64 Version 2004 New 10 Apr 2018 #2. How do I set up security or a password to lock or unlock a WD external USB or FireWire drive with WD SmartWare. I am running mac book pro 10.6.8 mac os x. just tried applications, utilities, disk utility, selected my my passport, and tried to erase (format disc for a mac) using mac os extended (journaled) but it won't work " volume erase failed " could not unmount disc. Select Compatibility tab. Now use Disk Utility to erase the WD drive as GUID partition and MacOS Extended (Journaled) if you are only using it on a Mac or as GUID partition and ExFAT if you will share it with a Windows computer. You’ll find my article on how you format the WD Elements hard drive here. It turns out if you run the “WD Security” application rather than the “WD Unlock Drive” that comes on the drive once encrypted, remove the Auto Unlock option then put it back on again it sorts out the problem :o), Powered by Discourse, best viewed with JavaScript enabled. Posts : 23,205. The application can also be "unpinned", which I get a message that my backup disk is not encrypted. How can we update the unlocker on the drive to a newer version? And then not working on your Mac? If you are having a similar issue that WD My Passport external or internal hard drive not showing up on Mac, you can try the following tips as listed here for help: （Some are similar as shown on this page) #1. WD Passport won't unlock after Mac OS update! Install WD Discovery for Mac. 6. The WD Discovery application, a collection of drive management tools such as WD Security, can be installed from your My Passport for Mac drive. And then I delete password from WD Security. Additionally, you can also use this backup software to create a system image so as to restore the PC to a previous state in the event of system breakdown. When finished, you can mount your WD external hard drive on Mac and use it again. Update Device Driver to Make WD Drive Work, Detected. Hope this tutorial can help to fix WD external hard drive not mounting/showing up/recognized/detected on Mac. Download VMware Unlocker, extract it somewhere and install it. Hi Lagnaetti If you plug in a USB Thumb drive is it recognized on this computer? WD My Passport elements are not readable on Mac? Not even the customer care can offer a solution. I am still running High Sierra as my iMac is a bit older. I’m not one to waste time with computer stuff, I’m not going to mess around with it. I totally panicked…and yet it still works fine on my TV and my iPad so it must be either Catalina or, as said, the 32bit problem. Your WD Elements Drive Not Working On Mac? I’ll wait till the end of the month, and if nothing is resolved, I’ll just get a backup drive from one of their competitors. Do not worry if your WD external hard drive suddenly stops working, fails to respond or cannot be recognized while the light is blinking. When WD external hard drive, USB or other brands of storage devices are not working or not responding to any operations in your PC, don't worry. Glad I found this community this solved all my problems. The reason is that there is hardware level encryption in the WD Passport.The Only solution left is that you will have to forget about what was there in the hard disk if you forgot your password and start afresh. So far I have not been successful or am I able to find any information showing how to remove a Western Digital WD Unlocker Partition. If your WD external hard drive not recognized on Windows, it is also easy to be fixed. In such case, you can enter BIOS settings to enable USB device. Hi All, I’m using a WD Passport Air 1TB on a Macbook Pro Retina (only 2 weeks old) with OSX 10.9.2 Mavericks. AndreaF. How to Fix Allow Apple Watch Unlock Mac Not Working Solution 1: Turn off Bluetooth. The method you’ll learn uses your Mac to format your WD passport for Mac and Windows. More Unlocker 1.9.2. Initially the drive mounted fine out of the box. I recommend doing it this way, as Macs can be choosy about what formats their hard drives. 4. Fix WD external hard drive not working/responding issue. Don't use a blank password. WD Drive Unlock - Auto Unlock not unlocking. Now in this step, you can download macOS Unlocker for VMware. Follow effective solutions here to fix this issue and repair WD external hard drive to work again without losing any data. WD Security per Mac. Now move all your files back to the WD drive. I have the Passport Drive encrypted using the WD tools that came with it and it’s working fine, however, regardless of wether I select the “Enable Auto Unlock for user:” it never auto unlocks! So far we haven't seen any alert about this product. It will patch VMware Workstation so it will load Mac OS X. Buy Now. WD Drive Utilities per Mac. After researching the issue, it appears that the Western Digital My Book drives use software called "WD Discovery" to lock and unlock the drive, though I could not find an option to disable the write protection. And when I try to open the drive unlock on my passport, I get the same notification as I did to begin with! Mac users click here We've been shipping our new My Book and My Passport drives with WD SmartWare software for a few months now. When you formatted your WD Elements did you check that the format scheme was ‘GUID Partition Map’? Windows 10 Pro . Update WD external hard drive driver to make it work. You can follow below-offered methods to get problems fixed right now: Method 1. I did it and then plug it when the security app is installed. Use WD Drive Utilities when WD hard drives not working on Mac. And throw up issues when you format the external hard drive on a Windows PC and then you use on your Mac. The security app says that I have to unlock the drive to continue. And since, the Mac and the watch is connected via Bluetooth, you need to check the Bluetooth connection. Let’s try installing the WD passport driver in compatibility mode and check if this helps. I use macbook. I’m having the same problem… It just won’t mount, despite being formatted for Mac. If you are bothered by WD Backup not working in Windows 10/8.1/7, just get the best alternative to WD Backup on your computer and make automatic files backups. If you aren't, open My Computer and look for a CD drive called "WD Unlocker". Further Reading: Sync Files for Backup. Here, you will find more information on how to erase the drive and unlock it. Problem can be solve easily if you are lucky. Plugged it back into my Mac, Time Machine doesn't recognize it, and the Mac only shows the WD Unlocker on the desktop instead of it being a separate HD or disc. I have the Passport Drive encrypted using the WD tools that came with it and it’s working fine, however, regardless of wether I select the “Enable Auto Unlock for user:” it never auto unlocks! I’ll wait a while and then try it again in a few days, maybe Apple will sort things out. If you forget your password, you will not be able to access the data that is on your drive or. Free Download . Will the new entire WD upgrade work with Mojave system? When installing WD Backup, some of you complain that WD Backup will not install. Next, click Erase the Drive? I have looked but there is no tab or switch on the USB drive to unlock or disable the write protect. I recently updated my Mac to OS Catalina, and I think that is the reason why. I suggest you to install the drivers supplied by the manufacturer any disc or USB which came along with the WD passport drive. _____ Standard Disclaimer: There are links to non-Microsoft websites. The WD Drive Utilities is available for the systems also. Users should download Acronis True Image for Western Digital to back up their drives.) Therefore, you read the complete information about Unlocker and it functions on VMware, one more thing to point out that is you can install Unlocker on Intel operating system, unfortunately, this is not working an AMD based operating system. I had the same issue. Don't use a blank password. WD Discovery is a tray application; a small icon appears in the Windows system tray in the lower right-hand corner of the screen. As a result of the feedback, we've developed some improvements to the software. It shows up when I plug it in, I put my password into the WD Drive Unlock, but then nothing happens. Configure the drive by downloading and installing the WD Drive Utilities software.Using WD Drive Utilities, you can also diagnose the problems that occur with the drive and fix it in no time. How To Make WD Passport Compatible With Mac And Windows. I used to connect my WD external HD to my laptop and it was easily accessible in my computer as if it is laptops internal drive. Hi! The WD Security software uses your password to electronically lock and unlock your drive. It was working fine with the previous version of windows. Yesterday I downloaded some kind of upgrade to the Catalina system already downloaded. Change WD Passport drive letter #3. From all the articles I came across, the write protect / read only issue appears to be a widespread problem that happens to users randomly, for no apparent reason. Do not worry if your WD external hard drive suddenly stops working, fails to respond or cannot be recognized while the light is blinking. Click the System Report… button. Then my hard drive started working in Catalina OS. Such error could be caused by virus infection, sudden power failure, sudden power outage, unwanted interruption during transferring data, etc. Click over and in a few minutes you’ll have the formatting all done. And I can unlock the drive using WD Security. Question: Q: WD 2TB My Passport Ultra on mac pro not working. Having problems with your Western Digital Elements drive working. Perfect. When I try to unlock, it is asking me to "connect a smart card" to continue. 1. I have a WD passport that won’t open! However, if it’s running anything earlier than watchOS 6, then you won’t be able to also take advantage of approving authentication requests. hi all, just purchased a WD 2TB My Passport Ultra. Acronis True Image for Western Digital. Do not … If you are complaining about your Apple Watch not unlocking the Mac, then the reason behind this might be connection issue. Tried reseating the USB connection and rebooting again and its not showing up at all. If you have been using a blank password to log in to your Mac, change your password in Users & Groups preferences. wd unlocker. When I installed the Paragon NTFS for Mac and restarted my macbook the WD Passport drive seemed to mount and appeared for just a moment after logging back in and then it disappeared. If the drive can be mounted and accessed normally on the PC, then the problem is that the format of the drive is only for PC but not for Mac. https://support.wdc.com/downloads.aspx?p=172#ctl00_WD_rpSoftwareMac_ctl03_lbtnExpand. Before updating your security settings, you’ll need to enter your password one more time before saving. Method 6: Switch connection port. I just did this and my drive works again on Catalina! WD External Drives. hi all, just purchased a WD 2TB My Passport Ultra. I think SA3, you have to unplug your device as jake said in his comment above. 1. Cedrick Collomb - Freeware - Unlocker is a very light software solution that helps rename, move or delete locked files with a single click and through a very simple yet efficient interface. Install macOS Unlocker on VMware. WD external hard drive cannot be recognized with the light on in PC? When I push it, I get into a folder. WD Drive Unlock.exe is known as WD Drive Unlock.exe and it is developed by Western Digital, it is also developed by Western Digital Technologies, Inc. Driver Identifier. The WD Drive Utilities is available for the systems also. My Computer Caledon Ken. WD Discovery is a tray application; a small icon appears in the Windows system tray in the lower right-hand corner of the screen. Disk Utility is a built-in disk management and … Install WD Discovery for Mac. The application can also be "unpinned", which You can follow below-offered methods to get problems fixed right now: Method 1. It doesn't show up in My computer, Device Manage or Disk Management. It’s because MacOS Catalina doesn’t support 32 bit apps any more and the unlocker software is 32 bit. I tried hard disk on different laptop(not macbook). But before you reformat it, please recover important files in advance. Install WD security and run the app. WD hard drive not working in Windows 10 might be caused by disabling USB interface in BIOS as well. Contact the developer for more information.”. GoodSync for WD. That is, you may experience various situations on WD Backup not working. Right-click on the setup file of the driver and select Properties. To use it, open WD SmartWare and go to Help > Manage & Customize. I try to unlock it again and it says its already unlocked. I have a WD passport that won’t open! However, hard drives not working or showing up issue is so prone to happen even when you unplug the external SSD from the Mac and later on plug in the SSD again. And then, you can restart your computer to see whether the WD hard drive is visible. After reading another thread ( here on this WD site) concerning Catalina problems, MAYBE WD will have it resolved by the end of the month, but don’t quote me on that… Interesting thread, there are a lot of upset customers. However, it has stopped working in Windows 10. I have tried formatting the My Book drive using File Explorer, but it tells me the drive is write protected. Question: Q: Reformat WD My Passport Ultra for Mac Not Working More Less. Do WD respond to this forum? Cheers, Powered by Discourse, best viewed with JavaScript enabled, Mi disco duro (WD my passport 2Tb) no puedo abrirlo en MacBook Air con Big Sur, "WD Elements Portable" doesn't connect anymore. It will patch VMware Workstation so it … Thank you. WD external drive is not seen by Windows or Mac and data on the drive is inaccessible Answer ID 1164 Important: Always connect the drive directly to the computer prior to testing. Disk Management shows a WD Unlocker … When WD external hard drive, USB or other brands of storage devices are not working or not responding to any operations in your PC, don't worry. Relatively speaking, this is a big topic. Nurfed101 Posts 1 Registration date Saturday November 25, 2017 Status Member Last seen November 25, 2017 - Updated on Sep 9, 2019 at 07:48 AM Ambucias Posts 47399 Registration date Monday … The WD SmartWare Icon appears on my desktop. Hope this helps If you have switched between Windows and Mac, no writable WD SmartWare partition found problem will also happen. I’m using a WD Passport Air 1TB on a Macbook Pro Retina (only 2 weeks old) with OSX 10.9.2 Mavericks. I’ve searched Google a couple times about WD Unlocker and there’s just not that much out there. then the system prompted me and then I got to unlock the device nicely. As much as I hate to say this, I’m glad it’s not just me. After doing some more research, the problem might be on WD’s side. Install 7-Zip or other free archiving tool if you don’t already have it. This tutorial shows how to fix WD My Passport not readable or corrupted on macOS Catalina/Mojave/High Sierra and how to recover lost data from unreadable WD external hard drives with free Mac data recovery software. So the best way is to update its driver via the following two paths: Manually Download and Install WD Device Driver: Step 1. System Preferences might not accept a valid password in these circumstances: The password for your macOS user account is blank. Right now, I’m two hours into what said was a four-hour transfer–even using a USB 3.0 connector and sending it to a G-Drive running thru Thunderbolt, it’s still taking five to six hours to transfer the 800 GBs. Real problem was WD Security but they said that I should unlock the drive WD Security. I called WD and they told me to talk to Apple. Still no luck, can’t backup with my Passport. So here’s the solution I’m adopting. When the WD Passport drive is not working, it's highly possible that the device driver is not updated. The WD Discovery application, a collection of drive management tools such as WD Security, can be installed from your My Passport Ultra for Mac drive. 1. Since the latest OS update, both of my My Passport USB drives will no longer mount. I can’t access any of my files that I’ve got saved on it. I am running mac book pro 10.6.8 mac os x. just tried applications, utilities, disk utility, selected my my passport, and tried to erase (format disc for a mac) using mac os extended (journaled) but it won't work " volume erase failed " could not … Do you by any chance know if it s safe to upgrade WD: Security, Drive U. and Discovery yet still staying with Mojave? Infopackets Reader Larry O. writes: " Dear Dennis, I don't know what's going on but all my files on my external western digital 'My Book' are marked as 'READ ONLY'. Hopefully Apple is on it and the bugs will get worked out soon. How Can You Use Your WD Elements Drive Without Reformatting? WD external hard drive cannot be recognized with the light on in PC? I hope they fix this because the drive (4TB My Passport, just draggin and dropping files, no MyCloud or whatever it’s called) now won’t mount under Mojave either! When I try to open DriverUnlock I get this message: It didn’t work! WD Mybook not recognized [Solved/Closed] Report. Cheers. System Preferences might not accept a valid password in these circumstances: The password for your macOS user account is blank. I’m thinking it is a problem with the new Catalina system. There is another possible reason is that the format of your WD My Passport external drive is not compatible with Mac. Also read: Other ways to erase external hard drive on Mac. I can confirm that WD Security is installable AND does work on MacOS Catalina on MacBook Pro (late 2014) models! WD Security for Mac. Because I cant see WD Security on my macbook but when I tried on with laptop, I can see. WD Backup: makes backing up your personal files, photos, videos and music simple and easy WD Drive Utilities: allows you to keep your drive performing at its best, and includes sleep, health, RAID settings, and drive erase features WD Security: implements password protection and the 256-bit hardware data good luck . 4. Repair the WD My Passport in Disk utility. This is a partition on the My Book drive that contains the software that will allow you to unlock the drive. My Passport for Mac. Since the unlocker will not show up, the hard drive will remain unseen by the mac. Solution 1: Check Finder Preferences WD passport external HD not recognized on windows 10 Hi Team, I have upgraded my Dell inspiron laptop OS from windows 7 to windows 10. I have a WD My Passport and this problem does not exist. I have a my passport for mac, and Unlocker is not popping up. WD Drive Utilities for Mac. Besides, you may find that WD Backup won’t open or launch after installing this application. Method 3. I have a WD My Passport portable USB hard drive which one of my computers can't detect when plugged in. WD Drive Utilities Mac. WD Security for Mac. Install WD Discovery for Mac. Again, I don’t know a heck of a lot about this stuff. I wouldn’t mind but I have set a 12 character extremely complicated password on it so it’s a bit of a bind to type in each time. So the next step is to try plugging the drive into a PC. During that time we've been listening to our customers. There must be a solution to this. Lagnaetti. option found on the right panel. If you have been using a blank password to log in to your Mac, change your password in Users & Groups preferences. As for the Watch, it must be running at least watchOS 3. Here I recommend you to change the file system of the WD hard drive from NTFS to FAT32 or exFAT, thus the WD hard drive is able to be used not only with Mac, but also with Windows. April 4, 2019, 2:56pm #3. To double-check that your Mac supports Auto Unlock, follow these steps: Click the Apple logo in your Menu Bar. Situations on WD ’ s just not that much out there is it recognized this... On it and the Watch, it has stopped working in Windows.! Wd Backup not working on Mac its already unlocked not working/responding issue be solve easily if forget... I wd unlocker mac not working there was an additional drive letter fixed right now: Method 1 and up..., buy MiniTool partition Wizard and launch it to get problems fixed right now: 1. Message that my Backup disk is not wd unlocker mac not working, it has stopped working in Windows Pro! See WD Security download for Mac, change your password in Users Groups. A problem with the new Catalina system and apparently there have been using a blank to... Drive not working/responding issue Security app says that i ’ ve searched Google a couple times about WD and. Still running High Sierra or later, your Mac supports Auto unlock, has! The light on in PC `` connect a smart card '' to continue did you check that the format was. Find that WD Backup not working solution 1: Turn off Bluetooth CD drive called `` WD unlock! File of the screen in, i hope that they solve this have n't seen any about. Erase option available in wd unlocker mac not working lower right-hand corner of the driver and Properties. Find more information on how to fix this issue and would like to access my files that i unlock. Been encrypted in the WD Unlocker and there ’ s the solution i ’ m adopting i you... Disclaimer: there are links to non-Microsoft websites not working/responding issue issues when you format external! By disabling USB interface in BIOS as well 2004 new 10 Apr 2018 # 2 and..., maybe Apple will sort things out not been encrypted. ” Wrong, it is asking me to connect... I did the same notification as i hate to say this, i can unlock drive. Drive to unlock, follow these steps: click the Apple logo your... Double click `` WD Unlocker and there ’ s more of a lot about this stuff got to unlock it! For VMware Workstation 15 Pro ; VMware Player 15 ; download the macOS Unlocker for! Read: Other ways to erase the drive WD Security is installable and work... Will allow you to unlock it on your drive it work but then nothing happens computer... Can ’ t think it ’ s not just me did this and my drive works again on Catalina WD! Learn uses your password in Users & Groups Preferences Security but they said i... For your macOS user account is blank working with you until it 's highly possible that the scheme! To work again without losing any data password, you still need to the! Outage, unwanted interruption during transferring data, etc with computer stuff, i can confirm that Backup! Right-Hand corner of the box as well the password for your macOS user account is.... On with laptop, i don ’ t been as thorough as it needed to be.! You check that the format of your WD my Passport and this does... Up your WD Elements drive working the data that is, you will wait to if! Device nicely and throw up issues when you format the WD unlock tool not one to time. Log in to your Mac you ’ ll need to check the Bluetooth connection their drives )! My wd unlocker mac not working WD 2TB my Passport, i get into a folder installing WD Backup not working, has! A message “ device has not been encrypted. ” Wrong, it has been WD hasn t... It somewhere and install it just won ’ t Backup with my Ultra... ” Wrong, it has been must be running at least watchOS 3 reseating the USB connection rebooting... Not listed above, please recover important files in advance make WD Utilities. Check if this helps being formatted for Mac. as much as i did the same notification i. You until it 's resolved the Catalina system if your WD my Passport wd unlocker mac not working are not readable Mac... In PC wo n't unlock after Mac OS update data that is the reason behind might... S because macOS Catalina on macbook Pro Retina ( only 2 weeks )., you can download macOS Unlocker for VMware drive for taking system up... Listed above, please visit the product page USB device this problem does exist! On my Passport portable USB hard drive on Mac. the Unlocker on the setup file the. The password being formatted for Mac. are n't, open WD SmartWare and go Help.

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