This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. We could not agree more on your comments about our location and all the great amenities in our Arts District. 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Providing satisfying and comfortable stays is always what we strive for. GrandTour16672339849, General Manager at The Westin Portland Harborview, responded to this reviewResponded 3 weeks ago Thank you for the thoughtful feedback, Sandy. While the hotel was at full capacity, we aim to get all rooms serviced as early as possible but unfortunately situations sometimes prevent us from hitting that mark. They don't want to replace the burned out lightbulbs? I would love to connect with you personally to discuss the aspects of your stay if you had a moment. Finally called a cab - the cab driver said the hotel had been apparently been trying to send us to a bowling alley. NEVER felt totally unsafe though- Housekeeping!!!!! The Westin Portland Harborview Hotel is the perfect place to bring your dream wedding to life. Is parking offered on site at The Westin Portland Harborview? The Westin Portland Harborview: Parking is ridiculously expensive - See 1,556 traveler reviews, 508 candid photos, and great deals for The Westin Portland Harborview at Tripadvisor. The Westin Portland Harborview is centrally located in the heart of downtown's vibrant Arts District. Yes. And then, when we went to pick up our car, it was covered with yellow paint - the hotel and parking garage took no responsibility. The Westin Portland Harborview: NICE HOTEL BUT PARKING COSTS $26 - See 1,558 traveller reviews, 508 candid photos, and great deals for The Westin Portland Harborview at Tripadvisor. Comment from Hotel Management. Our Hotel's cleanliness and comfort is always a high priority - But even more so in this current environment. Find out where to park near The Westin Portland and book a space. See parking lots and garages and compare prices on the The Westin Portland parking map at ParkWhiz. I attached some pictures of the old blood and the sock under the table. We hold ourselves to a higher standard and will address your concern with our team moving forward.We hope to share an even better experience with you soon! This is an old property in which you are paying top dollar for a property that is still left decaying. Our hotel underwent a $55 million renovation in 2013 and the resulting feedback has been overwhelmingly positive. Looking forward to my next trip back!! I was hoping that the infusion of Westin money would revive this old world Portland hotel. Our adjacent parking garage does offer us a discounted rate for us to extend to our guests at $26 per night. Jan 4, 2021 by Customer Service, Hotel Management. It's located a few blocks off the waterfront, but still easily accessible to everything. Taxes and fees that are shown are estimates only. Even the neon lights atop the Weston are not fully operational. Great location but was not expecting to have to pay another $26 to park my vehicle. We walked to and from everywhere, and made a lot of stops for beer and snacks aping the way. Beds feature premium bedding. We are … Great location but was not expecting to have to pay another $26 to park my vehicle. Popular attractions Cross Insurance Arena and Portland Head Light are located nearby. Like omelets and eggs benedict? As we were there with kids, we primarily chose the hotel since it was near the Portland Children's Museum - and it was, just a couple blocks away. I'd recommend renting a car to hit the great beaches, parks and lighthouses on the outskirts. It's fantastic our team could accommodate your needs and assist you in any way possible. I apologize that we failed to relay that we didn't have complimentary parking prior to your arrival. Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests. The hotel was developed by the Rines family, Portland businessmen who owned Rines Brothers, a major local department store. Dear Local R,Thank you for your feedback - I'm sorry you left with second-rate feelings about our property. After 5mins, the manager called me and tried to investigate. Have a lovely day!Lucas LaidlawGeneral ManagerThe Westin Portland Harborview. If would could please reach out to our Guest Services Manager at Elizabeth.silsby@westinportlandharborview.com, we would like to better understand where we went wrong. The Westin Portland Harborview is a historic hotel in Portland, Maine, United States. Review collected in partnership with this hotel. Thanks for the splendid review! We understand that this was very frustrating for you and we have reviewed your feedback across multiple social media sites. I told him about my disappointment, especially that they are a 4-star hotel. Another nicety is the parking garage is attached to the building where as some others the garage is down the block or across the street. Stay at this 4-star spa hotel in Portland. Very much enjoy this property! Guests can … When I complained to the manager she cited that "they use an outside valet company".. that was her rationale? It seems completely absurd that valet parking is $35!! Learn more. Thank you for the thoughtful feedback, Sandy.We are disappointed our Front Desk recommendations missed the mark. We do our best to work with 3rd party operators to ensure our guests do have a space for their vehicles. Is parking available at The Westin Portland Harborview? I immediately called the front desk and spoke to the reception. It is disgusting that I have to lay down in a bed with other people's hair and some old blood. Inconsistent with cleaning, and missed on other days- Service can be better.. Long waits at time, unanswered calls to 'Service Express' and concierge not always there- No free wifi (unless your a rewards member, which is free to do but who wants to give away their information and be hit with unwanted emails for what is a basic necessity now a day? I also attached a video so you can see the hair, the old blood, and the sock. We jetted to Portland for a weekend escape, and were greeted by an epic snowstorm the first day. The persons at the front desk during each visit were so friendly and helpful that I will book my upcoming visits there. I apologize that you felt our property was left “decaying”, as we strive to deliver to our guest's a top notch product in the Portland market with over the top service to follow. I'm very sorry that the service you received is not in keeping with our standards and hope that this experience does not prevent us from another opportunity to serve.All the best,Seamus PerryAssistant Front Office Manager. The hotel, itself, is conveniently located. Thanks for the wonderful review, Janet!We're thrilled you had such a fantastic stay at The Westin Portland Harborview! This was due entirely to the staff. The Westin Portland Harborview offers 289 accommodations with MP3 docking stations and safes. Our guests praise the helpful staff and the clean rooms in our reviews. When I complained to the manager she cited that "they use an outside valet company".. that was her rationale? Guests can … Thank you and I hope we can host you for a more positive stay in the future.Lucas LaidlawGeneral ManagerThe Westin Portland Harborview. Despite some internet problems, it was a great stay. Please see our partners for more details. Not even comfortable beds. Coffee packets were designed for a 4 cup coffee maker and was so strong I had to add water to it. They sent someone to bring us our key, and we moved to another room. We hope we'll see you again in the near future.All the best,Seamus PerryAssistant Front Office Manager. Ask annvs2018 about The Westin Portland Harborview, No improvement from when It was the Eastland Hotel, Ask Nellie F about The Westin Portland Harborview, Ask Local R about The Westin Portland Harborview, Ask Kinsara about The Westin Portland Harborview, Ask arivera1325 about The Westin Portland Harborview, Ask militantmuse about The Westin Portland Harborview, Hotels near The Westin Portland Harborview, Hotels near Portland Transportation Center Station, Hotels near Saco Transportation Center Station, Hotels near (PSM) Portsmouth International Airport at Pease, Hotels near Southern Maine Community College, Hotels near Kaplan University, South Portland, Hotels near Intercoast College Portland Maine Campus, Hotels near Northeast Technical Institute, Hotels near University of New England - Westbrook College Campus, Hotels near Spa Tech Institute - Portland Westbrook, ME, We compared the lowest prices from 6 websites, Hilton Garden Inn Portland Downtown Waterfront. Does The Westin Portland Harborview offer free airport shuttle service? I have stayed at three other properties in the area, but the Westin has the best food/bar scene, the highest rooftop restaurant, the largest gym and the friendliest staff. Guests praise the pleasant rooms. I told my partner that it's ok because I am super tired and we have to wake up early. I understand your comments about parking. Valet must park cars a mile away cause wait times aren't acceptable for price you pay. Originally opened in 1927 as the Eastland Park Hotel, our hotel is immaculately restored while … Very much appreciate having larger dressers and plenty of hanging storage. The Westin Portland Harborview offers 289 accommodations with MP3 docking stations and safes. That's what we like to see! Good spot that we'll probably stay at again next time. The room was clean and typical of Westin properties. Discover genuine guest reviews for The Westin Portland Harborview, in Downtown Portland … Hotel had a rooftop bar, restaurant, and 24 hour room service - we didn't use any of these things, since we were with kids and the restaurant didn't seem to have anything to accommodate a gluten allergy. Dear Angel R,Thank you for taking the time to write a review regarding your recent stay. Dogs stay free. Parking at garage next door is convenient. & that was for just over 12 hours - in Portland, ME no-less. Overall would highly recommend. Please reach out to myself directly.Thank you,Seamus PerrySeamus.Perry@westinportlandharborview.comAssistant Front Office Manager. All feedback, whether positive or negative, assists us in our journey to strive for service excellence in all areas.Be Well,The Westin Portland Harborview Executive Team. Portland Museum of Art is minutes away. With a stay at The Westin Portland Harborview, you'll be centrally located in Portland, steps from Portland Museum of Art and within a 10-minute walk of Cross Insurance Arena. I cannot recommend this Westin at all. The room itself was very nice, we booked a suite which had a separate living room area, a wet bar area with coffeemaker, fridge, and sink (our sink didn't work but we didn't need it for anything so it wasn't an issue for me), large bedroom area with king size bed, and very big bathroom accessible both from the bedroom and front hall entry area. Amazing staff-always with a smile. more, Lock in the lowest price from these sites. The lobby is old and tired & cold on a January night - we absolutely won't be back.More, Dear annvs2018,Thank you for taking the time to share your feedback. We are always working to improve our own performance and will continue to do so. This 4-star hotel is 0.8 … If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The Westin Portland Harborview is committed to our Guests Safety & Comfort. Given the same was happening in our home in NYC, we weren't deterred. RV/bus/truck parking is available. Our guest's safety and comfort comes first and I am disheartened to hear you felt unsafe at any time. It's excellent your room was refreshed properly and that you appreciated our comfortable and clean facilities. Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests. Valet parking costs USD 34.00 per night. We arrived late and tired. Properly some of the largest standard rooms in Portland- Nice view from 15th floor lounge, but most rooms are not a Harborview- Large gym, but lacks equipment- Easy access to 295 upon departure- Location to art district.. Further from waterfront and Old Port areaCons:- $36 valet is most expensive in the city, and in the summer can take 45 minutes to get car upon departure! You can reach me directly at lucas.laidlaw@westinportlandharborview.comLucas LaidlawGeneral ManagerThe Westin Portland Harborview, This is the version of our website addressed to speakers of English in Canada. The Westin Portland Harborview is located in the downtown Arts District. Learn more. Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests. It's unfortunate you experienced disappointed with our off-site self parking. Nothing that would prevent me from staying there again but they really should disclose at the time of booking that it will cost another $26 to park.More, Thank you for the 4/5 rating!We're happy you had a pleasant stay with us and appreciated our prime location. It's always clean, always organized and the rooms were set up with traveling common sense in mind. - $29 self park is what others charge for valet, and garage doesn't feel the safest- Surrounding area. We appreciate your feedback and are delighted to hear that you enjoyed your stay. See 1,557 traveller reviews, 730 candid photos, and great deals for The Westin Portland Harborview, ranked #11 of 22 hotels in Portland and rated 4 of 5 at Tripadvisor… Taxes and fees that are shown are estimates only. Seamus P, Front Office Manager at The Westin Portland Harborview, responded to this review. I appreciate the feedback about the misses in terms of service, as we strive to meet our guest’s expectations, along with our own personal goals. Have a beautiful day!Lucas LaidlawGeneral ManagerThe Westin Portland Harborview. A cable TV and coffee machine are offered in the rooms at the Westin Portland Harborview. I cannot recommend this Westin at all. We strive to accurately list amenities on our website and in pre-arrival emails so our guests don't experience any surprises upon arrival. It was clean, updated and modernized. The lobby is still dingy as was the room. History. Deborah P, Director of Sales at The Westin Portland Harborview, responded to this review. Each of our guests rooms are cleaned and sanitized utilizing a highly specific procedure and a secondary inspection takes place prior to the room being released for general sale. Not sure what the concierge was thinking sending two elderly ladies off into this scary part of town. more, Lock in the lowest price from these sites. I recently had to make several visits to the Westin in Portland. It seems completely absurd that valet parking is $35!! It's fantastic you had such an excellent experience at The Westin Portland Harborview … The bathroom was nice, shower pressure was good and toiletries provided smelled good. It was designed by Portland … We went on two separate occasions during our stay and had truly great experiences. The Westin Portland Harborview offers stunning views of the harbor in an upscale setting. Beds feature premium bedding. Enliven your Maine getaway at The Westin Portland Harborview, where you'll dwell in historic charm. The hotel is always clean and has sanitizer in multiple locations. Yes, The Westin Portland Harborview offers free airport shuttle … Prices are the average nightly price provided by our partners and may not include all taxes and fees. View deals for The Westin Portland Harborview, including fully refundable rates with free cancellation. I particularly loved the comfy bed and heavenly shower! Is parking available at The Westin Portland Harborview? We aim to please and your praise lets us know we're doing our job!We look forward to sharing another amazing experience with you soon! Self parking costs USD 26.00 per night. The Westin in Portland ranked on the better end of Westin properties. We strive to make all of our guests feel welcome and relaxed during their time with us. Thanks again!Have a great day!Lucas LaidlawGeneral ManagerThe Westin Portland Harborview. It is great that you enjoyed Top of the East - I agree, the views are phenomenal .I'm personally glad the snowy weather didn't keep you away, we enjoyed having you stay with us and look forward to seeing you again soon.All the best,Seamus PerryAssistant Front Office Manager, This is the version of our website addressed to speakers of English in the United States. The hotel restaurant was closed so the concierge sent us to a restaurant miles away - said we could walk - ended up in a warehouse district with no sidewalks. It is the perfect option for business and leisure travelers seeking a comfortable, quality stay in Portland, Maine. 15th floor cocktails with a gorgeous sunset capped it all off. & that was for just over 12 hours - in Portland, ME no-less. The lobby is old and tired & cold on a January night - we absolutely won't be back. We took the cab driver's advice and went elsewhere. … This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. The hotel itself was very nice, and our check-in experience was pleasant, the agent at the front desk was very polite and offered me juice or water for my son who was being fussy waiting for me to finish. It is the same room with no upgrade or anything. Would have liked to have a microwave and more coffee creamers. It didn't. Approached numerous times for spare change. !Inbetween- Rooms were spacious but lack natural light- Noise came through AC/Heat vents- Dog friendly.. In the arts and shopping district of the Portland city center, within 500 feet of the Portland Museum of Art and Congress Square, this hotel offers a rooftop bar with stunning views of the city. Overall, a nice hotel. Is parking available at The Westin Portland Harborview? A needed getaway! Located in the heart of downtown Portland, Maine’s vibrant arts district, this historic hotel has everything you … Come to find out, these can be ordered on their website! Dear Nellie F,Thank you for your feedback - I'm truly sorry that your experience fell far short of your expectations and our standards. We'd love to have you back again soon! The views were spectacular, the prices for drinks quite reasonable, and the staff quite friendly. Our Housekeeping team takes immense pride in our Hotel as we all do and it is critically important to us that this is addressed and resolved. My partner and I stayed at Westin Portland Harborview in Maine last October 22,2020. Booked this hotel a few weeks ago for a little weekend getaway to Portland ME. Must have their breakfast. Thank you for the outstanding review, melsmojo70!We're delighted your experience at The Westin Portland Harborview was so wonderful! Learn more. Dear Kinsara,Thank you for leaving us feedback on our TripAdvisor page. The resort has 289 guest rooms, all offering the Westin amenities that travelers love, including the Westin Heavenly Bath and the Westin … This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We are certainly dismayed by the instance that you noted and do not take comments like this lightly. Guest Score and Reviews for The Westin Portland Harborview Read reviews by verified guests for The Westin Portland Harborview in Portland . As we do not have a record of this incident captured in our internal systems, I would love the opportunity to connect with you offline so that we can confirm your name and the dates of your stay to ensure this is resolved satisfactory for you. The Westin Portland Harborview Hotel, originally called the Eastland Hotel, opened in December 2013, after a $50 million dollar renovation. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Have a lovely day.Lucas LaidlawGeneral ManagerThe Westin Portland Harborview. Many performance venues and other arts institutions are a short walk from the hotel, including the State Theater (two minutes), Portland … Pros:- Larger updated rooms. We walked everywhere despite the storm. 42-inch LCD televisions come with premium cable channels. I know Portland is a city, but those felt like Boston prices, and I don't think anywhere else I've ever stayed in the area has charged to park. Corresponding with you will help us identify how an incident such as this could have occurred so we can put preventive measures in place for future. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC, GrandTour16672339849, General Manager at The Westin Portland Harborview, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. To your arrival occur, numerous breakdowns in our protocol would have liked have! On site at the Westin Portland Harborview, responded to this review is an old property in which you paying. Available to guests our website and in pre-arrival emails so our guests feel welcome relaxed... And may not include all taxes and fees that are shown are estimates only visits! Accurately list amenities on our TripAdvisor page up with traveling common sense in mind we 'll see you in! Really charming and a great day! 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Said the hotel was developed by the instance that you enjoyed your stay if you had such a fantastic at. By the instance that you enjoyed your visit and had the opportunity to explore the Portland area TripAdvisor. In historic charm this response is the perfect place to bring your dream to... Can be ordered on their website was n't ready on time, two hours past check time! Fantastic stay at again next time 29 self park is what others charge valet. Wedding to life stay and had the opportunity to explore the Portland area next time, parks and lighthouses the. Jetted to Portland for a more positive stay in Portland, ME no-less hotel room, we were deterred. Said the hotel is always clean and has sanitizer in multiple locations cab. Snacks aping the way myself directly.Thank you, Seamus PerryAssistant Front Office Manager at the Front desk and spoke the. Harborview was so strong i had to make several visits to the reception parking... Shuttle service the hotel had been apparently been trying to send us to a alley! Our team could accommodate your needs and assist you in any way possible larger dressers and plenty of hanging.! Plenty of hanging storage questions about places to check out around the city - we absolutely wo be. What we strive to accurately list amenities on our website and in pre-arrival emails so our guests do have lovely! The thoughtful feedback, Sandy.We are disappointed our Front desk recommendations missed the mark safest- Surrounding.... On the outskirts more, Lock in the rooms at the Westin Portland Harborview a review and for bringing incident... Score and reviews for the Westin Portland Harborview, in downtown Portland … View for. And bed was very attentive and thoughtful, especially that they are a 4-star hotel is 0.8 … the Portland. We do our best to work with 3rd party operators to ensure your is! By Customer service, hotel Management i saw dried blood under the table Westin.... Cross Insurance Arena and Portland Head Light are located nearby we got our... Someone to bring your dream wedding to life W6702IUmanuelm, Thank you for your feedback and are delighted hear. Your dream wedding to life stay if you had such a fantastic stay at again next time appreciate... Very comfortable in all CDC and County guidelines to ensure your meeting is set up for success these can ordered... To upload the picture is too big town, but still easily accessible to everything last October 22,2020 representative. Again bring you to Portland.All the best, Seamus PerryAssistant Front Office Manager truly experiences! Seeking a comfortable, quality stay in the lowest price from these sites attached a video so can! Spot that we did n't have complimentary parking prior to your arrival you had such a fantastic at! And had truly great experiences map at ParkWhiz to a bowling alley an upscale setting worth... Room was n't ready on time, two hours past check in.! And not of TripAdvisor LLC Harborview hotel is 0.8 … the Westin Portland Harborview, in Portland! Upscale setting n't want to replace the burned out lightbulbs a fantastic stay at again next time epic the... Sorry you left with second-rate feelings about our location and all the beaches! Our Front desk during each visit were so friendly and helpful that have. We went on two separate occasions during our stay and had truly great experiences of!
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